Carla never disappoints! She is amazing and I always leave feeling like a new woman!
Bad. I liked it the first time. However the second time was frustrating. They were not clear on the price - no reminder that the first was an introductory price. They ask you if you want particular services but dont disclose a price unless you ask - not very professional. My face reacted badly to their products this time which could have been the winter but when the soothing lotions were applied, again price was not mentioned. By the time I came out I paid almost $200 for just one facial. They also claimed they had a Black Friday promotion which was to buy a facial and receive a free one. Not once did they mention however that it had to be bought on a gift card. Only after I questioned it did they explain what they meant. Again - not professional. Not crazy about the idea of wearing communal slippers - either keep disposables or let customers keep on their shoes. The girls doing the facials are good but make sure you ask specifically what youre being charged for. I mean why even charge me for the hand and foot treatment If every other week you do it for free...so sneaky the way these guys do their promotions. I have to have pay for a membership card just to get a free facial...how about just keeping track of how many times Ive been there?? Very unhappy and will be looking for a new place. They also could see how unhappy I was when I left and didnt offer anything to correct the situation. Two thumbs down.
I was previously a member at Hand & Stone Trinity, but I recently stopped due to being a student. HOWEVER, I can say that every time I have attended Hand & Stone for a massage or facial, I have had great experiences. I had a small miscommunication with customer service in terms of money I had left in my account after cancelling the membership (usually 30 days left), but it was quickly responded to and resolved by Sandra. Every time I arrive, the staff are welcoming and my appointment begins on time. I would recommend this location to friend and family.
Great spot, nice decor and good service. Easy to book as well, a little on the pricey side for 50min. But worth the visit.
Good service in a clean environment. Available to accommodate day of appointments. And if you have good insurance coverage you can claim the massage. Very reasonable as well.
Hand & Stone Massage and Facial Spa - Trinity Common is a UK Spa based in Brampton, East of England. Hand & Stone Massage and Facial Spa - Trinity Common is located at 210 Great Lakes Dr #2, Brampton, ON L6R 2K7, Canada, Brampton, East of England L6R 2K7, UK.
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