Our family members are long-term customers (since the 1980s). With the guidance of Bramalea Animal Hospital front desk, techs and veterinarians, we have kept our beloved pets into senior years (standard poodle- 17, cat 21, cat 18, cat 19, cat 16, westie 13 and two youngsters we have on the go now. ALL of the front desk staff are friendly, caring, accommodating unless it is impossible, and diligent workers. We find that they bend over backwards to ensure the health of our pets and are knowledgeable. The vet techs and veterinarians are the same. Bramalea Animal Hospital staff work together as a team and we have entrusted our four-legged family members to their care for decades and continue to do so.
Grooming service excellent and reasonable. Receptionists are super friendly and nice
Beware of unnecessary tests and inflated prices. I was told by a vet here "if it was covered by OHIP you'd do it" when he told me he needed to xray my cat for some strange very intermittent light cough my cat was experiencing a while back. Ended up giving her a pill which basically cleared her right up. Also recommended a $3500 MRI a few years after that before starting with a basic blood test when my cat came in with vertigo once. That also cleared up all by itself within a week. I think we gotta recommend cheap things first and maybe expensive things followup visit. Totally willing to spend but you need to build the trust that you're not gouging me FIRST. On that note, everytime I brought a cat in, the cat did improve. So there's that. Also, one of my cats was on her death bed and these folks were too overbooked to see her. Said there was only a chance like 5 days later. I had to find a new vet (who unfortunately did have to put my cat down later that day) who I'm still with today. Hopefully they won't be overbooked in your pet's time of need.
My mother and I came in for our dog's 9:00 am appointment today to see the vet Dr. Othmar 'Oats' Telep. We came in 10 minutes early and found out from the lone receptionist Christine that the doctor was running late stuck in traffic coming from Etobicoke. The roads are usually very light on traffic on Saturday mornings, so we found this a bit odd. Regardless, we accepted what was relayed to us by Christine. Christine sounded like she was in a rush for some reason, despite there being only one other customer waiting. My mother has to work today in Toronto at 10:00 am, so she was worried if she would be late to work depending on how far away the doctor was. My mother asked Christine (receptionist) if she could call the doctor and see how far away he was. Christine refused to accommodate this simple request that would have taken her literally one minute of her time, and just repeated that the doctor just called her. My mother again informed the Christine that she had to get to Toronto by 10:00 am and feared she would be late. Christine in an uncaring and sarcastic attitude told her "well if you want your dog to see the doctor, you'll just have to wait". Gee, Christine, that is the whole point of us coming 10 minutes early for our dog to see the doctor, isn't it? When someone comes to the vet, isn't it clear they want their pet to see the doctor? At this point we didn't say anything to stir up an argument with a single customer waiting. What kind of response is this? We found Christine to have exhibited extremely poor customer service. Not one time did she say sorry, not one time was she accommodating or even trying to accommodate a simple request that would have taken her one minute of her time, and not one time did Christine ask us whether or not we wanted to reschedule our appointment. Even as we decided to leave because of Christines poor attitude, she didnt try to rectify the issue. Christine was not able to handle her job as a receptionist; she was already stressed out with two waiting customers. We will take our business elsewhere. Such a simple preventable attitude cost your employer easy money. Christine please go back and take some more customer service courses, you clearly need it.
Great Veterinary doctors and amazing customer service.
Bramalea Animal Hospital is a UK Veterinary Care based in Brampton, East of England. Bramalea Animal Hospital is located at 3-125 Chrysler Dr, Brampton, ON L6S 6L1, Canada, Brampton, East of England L6S 6L1, UK.
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