This is the Best GMC dealership in the GTA, hands down. They have a great service dept. and world class service.
I went to do an oil change on my less than 6 months old 2018 Cruze Diesel in January 22, 2019. The next day I noticed there is an opening underneat my car. With the opening, my car is exposed to salt on the road. I still have not heard back from them regarding the opening on my car. That plate is prevent the elements getting into my car, and provide insulation for my engine. Without the plate, I noticed my car is burning more fuel than normal. I am very dissatisfied. It was my first ever oil change on this car. It's a disaster.
My family bought their first car from Frost in 2000. We have bought cars exclusively from Frost until now. Over a year ago I received a letter in the mail offering me a brand new Equinox in exchange for my Cruise for exact same monthly payments and zero money down. It really did not make sense since the Equinox is more expensive but I wasn't going to turn down the offer. Needless to say it was a false promise. What's worse is Frost sent me another letter offering the same thing 6 months later and once again reneged. I can understand them not honouring this if I approached them randomly about this, but they approached me. Since I was dissatisfied I asked to speak to a manager about this. I did not hear anything from Frost about my request. You would think having dealt with them since 2000 there would be some sort of loyalty, Clearly not. I have since started leasing a Ford Escape through Colony Ford. The customer service and features are night and day compared to Frost and GM. Frost charged me for the gas in my Cruise when i first leased it. Colony gave me a full tank of gas and did not charge me. Colony wanted $500 down payment on the lease. This however went towards the first month lease and environmental fees. With Frost it was $1500 down (my mom leased a car around the same time as me through Frost and had the same experiences). Clearly that $1500 went to line GM's pockets. Also I sighed up for the extended coverage. I was nowhere near the $2000 limit. GM still charged me a deductible. I was not told about a deductible when I signed up for that coverage. I have heard others say Frost is lacking in customer service as well. So in conclusion I would avoid Frost like the plague. Customer service was horrible. But that sounds like GM in general. With the closing of the the Oshawa plant it sounds like Frost is just behaving like GM in general.
I bought Traverse last 18 months back. One of the worse vehicle in my life. GM Frost one of worst place for service. Specially service representative Mark is very unprofessional. I took it my car. In the front of me he pull out his phone cord too many calls. He said to me your car will be done with in 2 hours call until next day nobody call me. I call them back it took me locate my car over 45 minutes. I was very much disappointed with service rep. I spoke to service rep TJ he tried to help me out. He told number of problems in Traverse. I was shocked and surprise with in 3 months spend quite a bit money fix the car. I seen few warning was coming on screen. I did mention to Mark but he did not make any note. I got my car back pay $587.00 until car never got fixed very much disappointed with frost. I will urge everyone if you have any problem with GM frost please let people knows. I will never go again. I left message for Jeremy Corbett he is service manager. I would like to hear them back.very sad and disappointed from GM Frost Hwy 10 and Bovaird.Received call from Jeremy Corbett but nothing done yet. Still waiting to reset the light and remote.
I recently bought a Chevrolet Traverse Premier at this location and really a great experience.People at this location are very friendly, courteous and professional. Our sale agent, Peter P. did a tremendous job on helping me get what I wanted. With the quick and professional service that I received, i will definitely refer people to this location. From the bottom of my heart, once again , I thank you.
Frost Chevrolet Buick GMC Cadillac is a UK Car Dealer based in Brampton, East of England. Frost Chevrolet Buick GMC Cadillac is located at 150 Bovaird Dr W, Brampton, ON L7A 0H3, Canada, Brampton, East of England L7A 0H3, UK.
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